Account Access Troubleshooting & Quick Fixes

'No account found' message

This usually means your email isn't registered, or your account was created with a different login method.

Try logging in with Google or LinkedIn: your account may be linked to one of these
If you haven't created an account yet, click Create one on the login page

Forgot your password

Go to the login page, enter your email, and click Reset Password. Check your inbox for a 6-digit verification code and use it to set a new password.

If you don't receive the reset email, check your spam folder. If it's still not there, your account may have been created with Google or LinkedIn, try those login options instead.

Verification code not arriving

Check your spam or junk folder
Make sure you're checking the inbox for the email address you used to sign up
If your account uses Google or LinkedIn, use those to log in instead of a password

2FA issues

If you've lost access to your authenticator app, contact Cake support. If you're an admin, see Enable or Reset Two-Factor Authenticator to reset 2FA for another user.

Still can't log in?

Contact support via the ? icon in the top-right corner of any Cake page.