Cancellation Policy and Refunds

Here's what you need to know about canceling your Cake subscription and our refund policy.

Refund policy

Cake subscriptions and fees are non-refundable and non-transferrable, except as required by law. This applies to all plans and billing frequencies.

Avoiding unwanted charges

To avoid being charged for your next billing cycle, you must cancel before your renewal date. You can find your renewal date by going to Company → Settings → Billing, or contact our support team. Click the ? icon in the top right corner of your account and select 'Chat with Support'.

What happens after cancellation

If you don't cancel before your billing cycle ends, you'll be charged for the next period. However, you'll retain full access to your account until the end of your paid period—so you won't lose access immediately.

Need to cancel?

If you wish to cancel, check out our step-by-step guide on how to cancel your Cake subscription. We also offer the option to pause your subscription for up to 3 months if you need a temporary break.

Questions about billing?

Our support team can help clarify any billing questions or discuss alternative options. Click the ? icon in the top right corner of your account and select 'Chat with Support'.